Customer Service Representative (Bilingual – Spanish/English)

AMWINS Specialty Auto – Customer Service Representative (CSR)

Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.
Line of Business: Non-Standard Personal Auto

AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.

What You’ll Do

• Service non-standard auto policies including endorsements, cancellations, and renewals

• Support agents and insureds with policy, coverage, and billing inquiries

• Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)

• Collaborate with underwriting and producers to resolve issues efficiently

What We’re Looking For

• Customer service, administrative, or insurance experience (1–3 years preferred)

• Interest in or experience with personal auto or non-standard auto insurance

• Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)

• Strong communication, organization, and multitasking skills

• Ability to work effectively in a high-volume setting call center

• Experience with Texas, Florida, or Oklahoma auto insurance a plus

• Required: Bilingual (English/Spanish)

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

• Medical, Dental, Vision available your first day of employment

• Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees

• Mental health support including:

• Virtual therapy

• Digital coaching

• 24/7 EAP counseling

• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program

• Health Savings Account with company contributions

• Health Care FSA, Dependent Care FSA, and Commuter Benefits

• Parental Leave and Adoption Assistance

• Voluntary coverage options:

• Life Insurance

• Critical Illness

• Accident

• Identity Theft Protection

• Retiree medical benefits available for Medicare-eligible retirees

• 401(k) with company match

• Generous Paid Time Off and Company Holiday Schedule

• Collaborative, continuing education focused work environment

• Career advancement opportunities