Customer Service Representative

Title: Customer Service Representative

Reports to: Customer service manager UK

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs.

You will act as an interface between customers, sales, production, and logistics.

Key Responsibilities:

Order Entry

• Entering customer orders (checking on customer accounts, item codes, prices, stock, lead time, and delivery time)

• Ordering goods at production

• Creating and confirming order acknowledgments

• Claims handling

Finance

• Creating proforma invoices

• Supporting the Finance department in following overdue invoices

Logistics

• Issuing delivery notes

• Organizing deliveries and collections with forwarders

What We’re Looking For

To thrive in this role, you should bring:

Education and Experience

• Relevant experience in a customer service, inside sales or order management role, preferably in a HVAC, industrial or manufacturing environment.

• Completed vocational training or a degree in Business Administration, Engineering or a related field.

• Familiarity with ERP systems and CRM tools.

Technical Skills:

• Good understanding of technical products, preferably in HVAC, pumps, valves, or fluid systems.

• Proficiency in order processing, sales administration, and inventory coordination.

• Basic commercial skills to support sales teams.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and business software platforms.

Soft skills and other requirements:

• The ability to work independently and as part of a team

• A proactive, flexible, and ‘right-first-time’ approach

• Knowledge of import/export rules and customs regulations

• Previous experience in the HVAC business would be advantageous

• Excellent interpersonal skills

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world by reducing carbon emissions and energy costs. Together, we'll build tomorrow’s solutions today and enjoy a safer and greener world.