Customer Service Representative/ Bank Teller (Leading Bank Branch)

Location: Islandwide, all near MRT, such as Parkway, Bedok, Woodlands, Yishun, Kovan and Punggol
Contract Duration: 12 months (renewable/convertible, subject to performance and headcount)
Salary Range: $2,700 to $4,000 per month
Working Hours: 5.5-day work week (Monday to Friday, plus half-day Saturday), approximately 40 hours per week
Shifts between 8.30am and 6pm, depending on branch
Closed on Sundays and Public Holidays
Vacancies: 6 headcount

Benefits: Entitled with 14 days Annual Leave, MOM-standard Medical and Hospitalisation Leave, insurance coverage, and completion/performance bonuses.

About the Role

A leading bank in Singapore is hiring Customer Service Representatives / Bank Tellers for its neighbourhood branches. You'll be the friendly face customers see when they walk in: you'll handle their banking transactions, answer their questions, and help them get comfortable with digital banking. You can choose a branch close to your home. It's a great chance to start or grow a career in banking.

Key Responsibilities

• Attend to walk-in customers and give them a warm, professional service experience.

• Handle over-the-counter transactions, including cash deposits and withdrawals, quickly and accurately.

• Assist with customer enquiries and make sure the bank's service standards are met.

• Guide customers to alternative banking channels such as ATMs, self-service machines and mobile banking where suitable.

• Introduce customers to the bank's products and services, and keep up to date with the latest products and processes.

• Drive service excellence by managing customer wait times, resolving issues and handling feedback.

• Escalate issues to management promptly when needed.

• Follow all regulatory requirements and join daily service huddles with the branch team.

Requirements

• Customer service, retail, F&B or cash-handling experience is preferred (Banking experience will be having a high advantegeous)

• Friendly and patient, with a strong service mindset

• Accurate and detail-oriented when handling cash and transactions

• Able to work on Saturdays (half day)

📩 To Apply: Click the "APPLY NOW" button to submit your application. We regret to inform that only shortlisted candidates will be notified.

A-IT Software Services Pte Ltd (EA License No: 24C2345) | Gina Lee (R26161938)

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