Customer Service Representative

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

We are seeking a Customer Service Representative for our Syracuse, NY location. Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.

KEY RESPONSIBILITIES:

• Works under immediate supervision to provide satisfactory and quality customer service.
• Assists with obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders.
• Assists with resolving basic customers' service or billing complaints.
• Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

REQUIRED QUALIFICATIONS:

• High School Diploma or GED
• 1+ years of Customer Service experience.

PREFERRED QUALIFICATIONS:

• Inbound call answering in a call center setting is preferred.
• Ability to meet standardized call center metrics.
• Above average verbal and written communication skills.

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