Customer Service Representative
- Compensation
- Not disclosed
- Location
- Aventura, Florida, United States
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Support
- Posted
Skills
Must have
- Active FINRA registrations (preferred: Series 7 and Series 63)
- Minimum 1+ years of banking, brokerage, wealth management, or private banking experience
- Strong understanding of:
- Fluent Spanish and English (verbal and written)
- Experience reviewing client documentation, identification documents, beneficial ownership, and entity documentation
- Experience communicating directly with clients regarding account updates and regulatory information
- Strong attention to detail and ability to manage a high-volume workload
Nice to have
- Experience working with FINRA-regulated broker-dealers
- Experience with brokerage account repapering or conversion projects
- Familiarity with Pershing, NetX360, DocuSign, or similar brokerage platforms
- Experience supporting high-net-worth and international clients
- Knowledge of suitability reviews, investment profiles, and client risk assessments
Full description
Customer Service Representative Position Summary
The Repapering Specialist will support the Pershing Conversion Project by managing client account repapering activities, collecting and validating client information, completing KYC/CIP reviews, preparing account documentation, and coordinating electronic signature workflows. The registered individual will work directly with clients, Investment Professionals, Compliance, Operations, and Supervisory Principals to ensure accounts are transitioned accurately and in accordance with regulatory requirements.
Ideal Candidate Profile: A bilingual (Spanish/English) FINRA-registered professional with brokerage or private banking experience who understands onboarding, KYC/CIP, client documentation, and account opening processes, and who can effectively interact with clients while handling a high-volume repapering workload.
Required Qualifications
- Active FINRA registrations (preferred: Series 7 and Series 63)
- Minimum 1+ years of banking, brokerage, wealth management, or private banking experience
- Strong understanding of:
- Customer Onboarding (COB)
- KYC (Know Your Customer)
- CIP (Customer Identification Program)
- AML regulations
- Account opening and account maintenance procedures
- Fluent Spanish and English (verbal and written)
- Experience reviewing client documentation, identification documents, beneficial ownership, and entity documentation
- Experience communicating directly with clients regarding account updates and regulatory information
- Strong attention to detail and ability to manage a high-volume workload
Preferred Qualifications
- Experience working with FINRA-regulated broker-dealers
- Experience with brokerage account repapering or conversion projects
- Familiarity with Pershing, NetX360, DocuSign, or similar brokerage platforms
- Experience supporting high-net-worth and international clients
- Knowledge of suitability reviews, investment profiles, and client risk assessments
Key Responsibilities
- Review and validate client and account information.
- Conduct KYC, CIP, and account profile reviews.
- Verify ownership structures, beneficiaries, authorized signers, beneficial owners, and controlling parties.
- Collect and update missing client information and supporting documentation.