Full description

Title: Customer Service Representative III (EBAYJP00013285)Location: Salt Lake City, UTDuration: 6+ Months contractJob Description:

This position will require the candidate to ramp up quickly on eBay’s customer information system along with a basic knowledge of company, services, and products. Additionally the candidate will also need to ramp up on the Global Shipping program and be recognized as a subject matter expert for this program.

This role requires the ability to understand seller barriers to adoption and address them through consultative selling

Responsibilities will include answering seller questions, explaining available services, correcting errors, providing information on service charges etc.

The position also requires an ability to proactively learn eBay’s customer facing tools, and act as a consultant for efficient use of these tools

The candidate will need to quickly be an expert in using eBay’s customer support processes and policies to:

Troubleshoot seller complaints with the account or with using the Global Shipping Program

Efficiently record relevant customer interactions in our CRM and other systems

Report and escalate high-impacting issues through the appropriate channels

SKILL SET

High volume cold-calling experience

Ability to manage a small outbound calling team and coach them on how to drive GSP adoption

1-3 years of experience as an Account Manager or within Inside Sales

Ability to nurture and develop strong relationship with customer/partners

EXPERIENCE LEVEL

1-3 years

Graduate

All your information will be kept confidential according to EEO guidelines.