Customer Service Representative

We are seeking a dependable and customer-focused Customer Service Representative to join our team. This role is responsible for providing excellent support to customers through phone and administrative communication while helping coordinate daily operations. The ideal candidate is organized, professional, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

The Customer Service Representative will serve as the first point of contact for customers and inbound inquiries. Responsibilities include answering phones, providing general customer support, assisting with billing questions, handling inbound leads, scheduling appointments, and coordinating technician route scheduling. This position requires strong communication skills, problem-solving abilities, and the ability to work efficiently with both customers and internal staff.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries professionally
• Provide general customer service and support
• Assist customers with billing questions and payment-related issues
• Handle and track inbound leads
• Schedule appointments and service calls
• Coordinate and manage technician route scheduling
• Maintain accurate customer records and scheduling information
• Communicate updates between customers and field technicians
• Resolve customer concerns in a timely and courteous manner
• Perform general administrative and office support tasks

Qualifications

• Previous customer service or office experience preferred
• Strong phone and communication skills
• Excellent organizational and multitasking abilities
• Basic computer and scheduling software proficiency
• Ability to work in a fast-paced environment
• Professional attitude and dependable work ethic

Preferred Skills

• Experience with dispatching or route scheduling
• Familiarity with billing or invoicing systems
• Strong attention to detail
• Ability to prioritize tasks and solve problems efficiently