Customer Service Representative (Non-Life) Black River Branch

Swan General Ltd is seeking to recruit self-motivated and customer-oriented persons to join the Branch and Direct Sales – Black-River.

Main Responsibilities will include:

• Maintain a high standard of service and make sure that relationship with collaborators meet the company requirements

• Assist the Branch Executive – Branch & Direct Sales Operations to monitor the branch budget

• Ensure that deadlines and targets set by the company are met

• Provide feedback in regards to existing process as and when required

• Liaise and maintain a good relationship with partners / other departments for proper coordination.

• Adopt a Cross-Selling and Up-Selling Culture

• Ensure total customer satisfaction through excellent customer service in line with Swan values

• Ensure ethical and needs-based selling as per procedures set by the company

• Conduct daily cash count as per procedures set by the company

• Do proper underwriting to ensure intake of quality business

• Closely monitor the prospecting list of potential clients

• Provide assistance to agents / Brokers and any other stakeholders as and when required

• Minimum Higher School Certificate or equivalent

• Ideally have at least 2 years’ working experience with excellent customer service skills

• Experience in the General insurance field will be a definite advantage

• Be computer literate, with a good knowledge of Word and Excel

• Have an outgoing personality with good communication and selling skills, have the ability to work in a team and deliver results

• Be fully computer literate

Candidate Ideal Profile:

• Minimum Higher School Certificate or equivalent

• Ideally have at least 2 years’ working experience with excellent customer service skills

• Experience in the General insurance field will be a definite advantage

• Be computer literate, with a good knowledge of Word and Excel

• Have an outgoing personality with good communication and selling skills, have the ability to work in a team and deliver results

• Be fully computer literate