Pavago
Customer Service Representative
- Compensation
- Not disclosed
- Location
- Belize
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- Support
- Posted
Skills
Must have
- 1–2 years of experience in:
- Experience using customer support platforms such as:
- Strong written and verbal English communication skills.
- Excellent multitasking and organizational skills.
- Ability to manage high ticket volumes while maintaining quality.
- Proficiency with:
- Reliable internet connection and professional remote workspace.
Nice to have
- Experience supporting U.S.-based customers.
- Background in:
- Familiarity with:
- Multilingual communication skills.
Full description
Customer Service Representative (CSR) – RemoteCustomer Support | Phone | Email | Live Chat | Ticketing SystemsPosition Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
About the Role
At Pavago, we’re hiring on behalf of one of our clients for a Customer Service Representative (CSR) to deliver exceptional customer support across phone, email, live chat, and ticketing platforms.
This is a customer-first role where you’ll be responsible for:
- Resolving customer inquiries
- Managing support tickets
- Troubleshooting issues
- Maintaining customer satisfaction
- Delivering timely, professional communication
You’ll serve as the frontline voice of the company, ensuring every customer receives a positive, solutions-focused experience while helping strengthen customer loyalty and retention.
If you enjoy helping people, solving problems, and working in a fast-paced support environment, this role is a strong fit.
What You’ll Own
Customer Support & Issue Resolution
- Handle inbound customer inquiries through:
- Phone
- Live chat
- Support tickets
- Resolve customer concerns professionally and efficiently.
- Troubleshoot common issues and escalate complex cases when necessary.
- Deliver timely, high-quality customer support.
- Manage multiple customer conversations while maintaining service quality.
Ticket & Case Management
- Manage customer support tickets using platforms such as:
- Zendesk
- Freshdesk
- Help Scout
- Salesforce Service Cloud
- Prioritize cases based on:
- Urgency
- SLA requirements
- Business impact
- Maintain accurate documentation of:
- Customer interactions
- Troubleshooting steps
- Case resolutions
- Monitor open cases through completion.
Customer Experience & Communication
- Communicate clearly and professionally across all support channels.
- De-escalate challenging customer situations with empathy and professionalism.
- Build trust through proactive communication and consistent follow-up.
- Capture customer feedback and identify recurring support trends.
- Maintain a customer-first approach in every interaction.
Knowledge Base & Process Improvement
- Maintain and update: