Customer Service Representative

Customer SERVICE REPRESENTATIVE

Location: Malaysia

Type of Employee: Full Time

Job Description:

Power Integrations is hiring the Customer Service Representative located in our Malaysia office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job responsibilities:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers’ requests in a timely manner.
• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.
• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verifying product pricing, coordinating schedule changes, and maintaining records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.
• Co-ordinate shipment with logistics team and handle any shipment related issues.
• Following up with product marketing and quality team with any reported issues
• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirements:

• Self-Motivated: Ability to work independently and manage multiple tasks effectively to meet deadlines and requirements in a fast-paced environment. With strong desire to learn, grow and contribute to the success of the team.
• Detail-Oriented: Strong attention to detail to ensure accuracy in customer records and sales processes and highly organized.
• Problem-Solving Skills: Ability to identify issues and provide effective solutions to enhance customer satisfaction and sales efficiency.
• Strong communication and interpersonal skills, and the ability to work collaboratively in a team environment are essential.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems.
• Multilingual and with good English communication skills are preferred.
• Customer service-oriented ability, able to work well in a team and be a good team player.
• Minimum 3 years of working experience.

Education:

• Degree in Business Administration or equivalent is preferred.