Green Bay Packaging
Customer Service Representative / Project Coordinator
Customer-facing coordinator at a packaging manufacturer in Fort Atkinson, WI: handles customer inquiries and complaints by phone/email/in person, monitors and replenishes customer inventories, and coordinates assigned projects as a liaison between customers, sales, design, and manufacturing. Requires Microsoft Office proficiency and 2-3 years of customer service experience.
- Compensation
- Not disclosed
- Location
- Fort Atkinson, Wisconsin, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Project management
- Posted
Must have
- High school diploma
- Strong customer orientation
- Minimum 2-3 years in a Customer Service environment or related field
- Superior organizational and time management skills
- Excellent verbal and written communication skills
- Exceptional interpersonal skills with previous experience interfacing with customers
- Able to interact with all levels within the Company
- Self-starter with ability to work without direct supervision
- High attention to detail with ability to troubleshoot cause and effect of poor customer experiences
- Computer skills with working knowledge of Microsoft Office software
- Ability to problem solve, handle multiple tasks and work in a fast-paced, team-based environment
Nice to have
- Associate's or Bachelor's degree
- Experience in corrugated industry
Full description
Responsibilities
- Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
- Reviews the purchase requirements for each job; initiates the process.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.
- Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.
- Manage the collection, analysis, documentation and coordination of assigned projects.
- Maintain technical competency and remain current in changes in processes and procedures.
- Obtain and evaluate all relevant information to promptly resolve inquires and customer complaints and review with customer service manager.
- Abide by all company policies and procedures, including practice safe work habits.
- Serve as a liaison to customers, sales, customer service, design and manufacturing.
- Maintain regular attendance as required by your position.
- Promotes a positive working environment supporting GBP's teamwork concept.
- Assists the management team with special projects as assigned.
- Operate customer or inventory management software systems.
- Present information in one-on-one and small group settings.
Qualifications
- High school diploma required, Associates or Bachelor’s degree preferred.
- Strong customer orientation.
- A minimum of 2-3 years in a Customer Service environment or related field. Experience in corrugated is a plus!
- Superior organizational and time management skills. ·
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills with previous experience interfacing with customers.
- Must be able to interact with all levels within the Company.
- Self-starter with the ability to work without direct supervision.
- High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.
- Computer skills with working knowledge of Microsoft Office software.
- Candidates must possess a strong attention to detail, the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment.