Customer Service Representative - RIA Money Transfer

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About the role:

As a Customer Care Representative, you will be the first point of contact for customers across the German, Spanish, Italian, or Portuguese-speaking markets, depending on your language skills.

Your role will focus on assisting customers, resolving inquiries, and delivering positive customer experience. Whether supporting transaction-related questions, account requests, or service-related issues, you will play a key role in building customer satisfaction and trust.

This is an excellent opportunity for customer-focused professionals who enjoy helping others, solving problems, and growing their skills in an international support environment.

Roles and responsibilities:

• Provide professional and friendly support to customers via phone, email, chat, and other communication channels
• Respond to customer inquiries regarding transactions, products, services, accounts, and general requests in a timely manner
• Investigate and resolve customer issues, complaints, and service-related concerns while ensuring a positive customer experience
• Listen actively to customer needs, demonstrate empathy, and provide effective solutions tailored to each situation
• Accurately document customer interactions, requests, and resolutions in internal systems
• Follow company policies, procedures, and compliance requirements when handling customer cases
• Escalate complex issues to the appropriate teams while maintaining ownership of the customer experience
• Monitor open cases and proactively follow up to ensure successful and timely resolution
• Identify customer needs and recommend appropriate products, services, or self-service solutions when relevant
• Collaborate with internal departments to improve processes and continuously enhance customer satisfaction

Requirements

• Proficiency in German or Spanish or Italian or Portuguese (spoken and written) and English at a minimum B2 level
• At least 1 year of experience in Customer Care, Customer Service, Customer Support, Call Center, Contact Center, Hospitality, or other customer-facing roles