Customer Service Representative (SC)

🌟 We're Hiring: Bilingual Customer Support Representative (English C1) 🌟

📍 On-site | 🕒 Full-time | 💬 Advanced conversational English required

Are you passionate about helping others and thrive in fast-paced environments? Join our team as a Customer Support Representative (CSR) and become the voice that makes a difference! 💥

As the first point of contact for our members, you'll combine technical know-how with empathy and top-tier communication skills to deliver outstanding service. 💡

🔍 What you'll do:

• Answer calls from providers and members with professionalism and warmth 📞

• Resolve inquiries with clarity and care – no jargon, just solutions 💬

• Handle insurance updates (dependents, doctors, addresses) 🏥

• Research claims and benefits using plan documents 📚

• Log call details accurately and maintain confidentiality 🔐

• Support new hires through call shadowing and guidance 🤝

💼 What we're looking for:

✔️ Excellent verbal and written communication skills

✔️ Strong problem-solving and analytical abilities

✔️ Dependable with top-notch attendance and punctuality

✔️ Proficient in Microsoft Office Suite

✔️ Experience in medical/benefits call centers preferred

✔️ Familiarity with UR, Claims, COBRA, FSA, Eligibility is a plus

✔️ Ability to adapt and grow with the role and company

🎓 Minimum Requirement: High School Diploma

✨ This is a unique opportunity to grow your career in a dynamic and supportive environment. If you're bilingual and ready to make an impact, we want to hear from you!

📣 Know someone bilingual with great people skills? Tag them or share this opportunity!

#CustomerSupport #BilingualJobs #CallCenterCare

Requisitos

Estudios

Educación Básica Secundaria

Idiomas

Inglés - Avanzado