Full description

Location: Remote (Eastern Standard Time)

Industry: Home Services / Franchise Operations / Field Service Management

About the Role:

We are seeking a skilled and reliable Remote Customer Service Representative (CSR) to support operations for a growing home services and franchise-based business. The ideal candidate will have hands-on experience with ServiceTitan, strong communication skills, and the ability to work independently in a remote setup.

Key Responsibilities:

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Manage inbound calls and book appointments through ServiceTitan

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Dispatch field technicians and optimize routing for efficiency

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Maintain clear communication with both office staff and field technicians

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Follow company SOPs and standardized service protocols

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Support franchise operations with professionalism and attention to detail

Key Qualifications:

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Proficiency with ServiceTitan, including settings and integrations

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Experience with call handling, appointment scheduling, and dispatching

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Understanding of U.S.-based franchise or home service operations

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Ability to learn and follow internal SOPs and communication standards

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Strong verbal and written communication skills

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High level of reliability and comfort with weekend availability

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Comfortable participating in video interviews and onboarding

Ideal Candidate Traits:

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High-energy, growth-focused, and franchise-minded

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Ready to plug in and begin contributing immediately

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Able to work independently while adhering to company protocols