Customer Service Representative - State Farm Agent Team Member

State Farm Insurance Agent now hiring for a** Customer Service Rep-State Farm Agent Team Member.

Licenses:**

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Property & Casualty (P&C) license REQUIRED ✅

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Life & Health license preferred ⭐

Experience:

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State Farm Insurance Agency experience preferred✅

About the Role:

We’re hiring a State Farm Agent team member to join our office as a generalist. You’ll handle customer service for existing policyholders and support new prospects with protection conversations—not “one-and-done” work.

**What You’ll Do:

• Help Current Policyholders**

• Handle customer service inquiries with accuracy and care

• Address gaps during conversations by asking relevant questions

• Offer/maximize discounts when available (where permitted)

• Help customers upgrade coverage to protect what matters

• Pivot to additional products when appropriate

**2) Help New Prospects
Handle new leads from:**

• referrals

• call-ins / walk-ins

• social media

• internet leads

• StateFarm.com leads

• and other sources

**Our Service Philosophy

We don’t do “one-and-done.” We follow: **TAKE CARE → LOOK → ASK → HELP → PIVOT → CLOSE
Take Care + 1:** you’ll help with what they need and find at least one additional appropriate way we can help—without pressure.

**Training & Coaching

• Word tracks, product knowledge, and role-playing

• Ongoing training so you can grow your confidence and protection conversations

Benefits:

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Base pay* (doe)

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Performance incentive bonus*

• Paid time off

• Profit-sharing plan

• Health prem allowance

• M–F 9–5 (no evenings or weekends)

• Professional in-office environment

• Ongoing training and career development opportunities

• Total compensation = (Base pay + unlimited incentive pay), determined by production, skills, licenses, education, and experience.

Who You Are

• Friendly, professional, and good at communicating

• Comfortable asking questions and reviewing policies

• Motivated to succeed and enjoy helping people

• Reliable in regard to attendance

• Energetic with Strong Work Ethics

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Property & Casualty licenses required (Life/Health is a plus)

• State Farm agency experience requiredApply: If you are motivated to succeed, enjoy helping people, and possess State Farm Agency experience & are Insurance licensed, we would like to hear from you.

Contact us today, and we will contact you by email or text.

Location: – (North Center) Chicago 60618
Office Hours:Mon–Fri, 9:00 AM–5:00 PM (No evenings, no weekends)
Commute: Short commute preferred

✅ Active Illinois Property & Casualty Licenses & State Farm Insurance Agency candidates will be given preference ✅

Note: This position is with a State Farm independent contractor insurance agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.