Customer Service Representative - State Farm Agent Team Member
- Compensation
- Not disclosed
- Location
- Longmont, CO, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Part time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Fluent in English and Spanish, with strong communication skills in both languages.
- Previous customer service experience, preferably in a professional office environment.
- A warm, outgoing personality and a genuine desire to help people.
- Strong organizational skills, attention to detail, and the ability to multitask.
- Someone who takes initiative and looks for ways to help without waiting to be asked.
- Comfortable discussing products and identifying additional coverage opportunities.
- Dependable, professional, and team-oriented.
- Previous insurance experience is a plus, but not required.
Full description
Benefits:
- Training & development
- Competitive salary
- Free food & snacks
Love Helping People? Speak Spanish? We'd Love to Meet You!
Are you someone who genuinely enjoys helping people, building relationships, and finding solutions? Do you take pride in delivering exceptional customer service while recognizing opportunities to help customers better protect what matters most?
Morgan Parker State Farm Insurance Agency is looking for a friendly, dependable, and motivated Part-Time Bilingual Customer Service Representative to join our team in Longmont, Colorado.
This is primarily a customer service position, but we're looking for someone who also has the confidence and initiative to recognize opportunities to recommend additional insurance coverage.
What You'll Do
- Provide exceptional customer service in both English and Spanish, over the phone and in person.
- Assist customers with billing questions, policy changes, coverage questions, and everyday insurance needs.
- Build meaningful relationships with customers and create a positive customer experience.
- Identify opportunities to recommend additional insurance products when appropriate.
- Confidently transition service conversations into sales opportunities without being pushy.
- Follow up with customers and ensure their questions and concerns are addressed.
- Maintain accurate customer records and assist with daily agency operations.
- Collaborate with our team to support customer retention and agency growth.
What We're Looking For
-
Fluent in English and Spanish, with strong communication skills in both languages.
- Previous customer service experience, preferably in a professional office environment.
- A warm, outgoing personality and a genuine desire to help people.
- Strong organizational skills, attention to detail, and the ability to multitask.
- Someone who takes initiative and looks for ways to help without waiting to be asked.
- Comfortable discussing products and identifying additional coverage opportunities.
- Dependable, professional, and team-oriented.
- Previous insurance experience is a plus, but not required.
Compensation & Benefits
-
$22–$25 per hour, depending on experience and qualifications.