Customer Service Representative - State Farm Agent Team Member

Benefits:

• License Reimbursement

• Opportunity for advancement

• Paid time off

• Training & development

• Bonus based on performance

• Competitive salary

• Flexible schedule

**ABOUT OUR AGENCY:
**I opened my agency in 1997 and currently lead a team of three. Over the years, I’ve built an agency focused on consistency, strong relationships, and serving our community at a high level.

I’m a graduate of Ball State University, where I earned my B.S. in Business Management and competed as a Division I athlete for four years. I’m married with four children and one grandchild, and family plays a big role in everything I do.

I stay very active in the community by coaching youth basketball, football, soccer, and baseball, as well as mentoring local youth. I’m also a proud member of Kappa Alpha Psi. Giving back and helping others grow is something I’m deeply passionate about.

Our agency offers flexibility, free snacks and coffee, professional and personal development, a strong focus on health and wellness, and regular team-building events. We believe in creating an environment where people feel supported and set up for success.

Our culture is team-oriented, knowledgeable, and accessible. We live by the motto “Be the best you,” and I’m looking for someone who brings that same mindset. The right person will be dependable, customer-focused, and a self-starter who is motivated to grow. If you’re looking for a supportive environment where you can develop your skills, contribute to a strong team, and make an impact in your community, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Scott Nichols - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.

• Assist customers with policy changes and updates.

• Process insurance claims and follow up with customers.

• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.

• Detail-oriented and able to multitask.

• Previous customer service experience preferred.