Customer Service Representative (Support)

📢 Customer Service Representative (Multi-Channel Support)

📍 On-Site | Medellín (El Poblado) | 🕐 Full-Time

🚀 About the Role

We’re looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation.

You’ll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions.

Before You Apply

This is a fast-paced, high-responsibility role, even at an entry level.

Schedule:

• Monday to Friday

• 8:00 AM – 7:30 PM

• 1-hour lunch + 30 minutes of breaks

📍 On-site in El Poblado, Medellín

👉 Not compatible with ongoing studies or second jobs
👉 Requires focus, multitasking, and consistency throughout the day

What You’ll Do

• Manage customer interactions via phone, email, and text

• Convert inquiries into structured service tickets

• Support customers by identifying their needs and next steps

• Handle challenging situations with professionalism

• Coordinate with internal teams to resolve requests

• Maintain accurate records of all interactions

What You Need

• Advanced English (B2+ / C1)

• 0–1 year of experience in customer service (or similar roles)

• Strong communication skills (written and verbal)

• Good typing speed and ability to multitask

• Attention to detail and willingness to learn

• Ability to stay calm under pressure

Tools

• Microsoft Office

• Adobe

Compensation

• Salary: $2,300,000 COP

• Transportation allowance

• Overtime and legal surcharges

What Success Looks Like

• You learn quickly and adapt to new processes

• You handle multiple conversations without losing organization

• You communicate clearly and professionally

• You take ownership of customer requests and follow through