Customer Service Representative

What sets us apart?

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Collaborative and Innovative work environment

COMPANYOVERVIEW

Vantage Apparel is a leading global supplier of custom logo apparel, offering a wide range of high-quality garments and accessories for corporate, promotional, and teamwear needs. As the exclusive provider of Greg Norman®, POLO® Ralph Lauren®, Xtreme Visibility™, Redwood Classics™, and Lane Seven Apparel, Vantage has been the industry’s top-awarded decorator for 30 consecutive years. Since joining forces with Lynka in 2021 to expand our European presence, we have continued to grow our global reach while earning recognition as an ASI Top 40 Supplier and a PPAI Gold Pyramid Top 100 Supplier (#12 in 2025). With more than four decades of experience and multiple “Best Places to Work” honors, Vantage has been the leading B2B innovator in the promotional apparel industry since 1977, delivering exceptional service and innovative solutions to customers worldwide.

ROLE HIGHLIGHTS

The Customer Service Representative serves as a primary point of contact for customers, Sales Representatives, and internal teams, providing professional support and managing inquiries and orders throughout the order lifecycle from entry through delivery. This role ensures order accuracy, timely processing and fulfillment, proactive resolution of potential issues and customer concerns, and a positive customer experience. The representative maintains strong knowledge of the Company’s products, services, processes, and systems to effectively support customers, Sales Representatives, and internal teams.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage the full order lifecycle, including order review, entry, maintenance, and monitoring to ensure accuracy and timely fulfillment.
• Review orders in Impress, proofs, and supporting documentation for accuracy, resolve discrepancies, and obtain required approvals before production in accordance with Standard Operating Procedures (SOPs).
• Provide timely and professional support to customers, Sales Representatives, and key accounts, including inquiries, order status, issue resolution, and follow-up.
• Monitor orders through production and shipment, proactively addressing delays and partnering with internal teams to support on-time delivery and customer satisfaction.
• Coordinate customer-supplied goods, order uploads, returns, repairs, credits, payments, and related activities with appropriate departments.
• Manage account-specific requirements, including licensing, royalties, commissions, UPCs, barcodes, hang tags, customer portals, and other specialized program requirements.
• Partner with the Webstore team and cross-functional departments to support new customer programs, onboarding, and order processes.
• Coordinate customer account setup, logo mockups, colorways, and required order or program documentation.
• Serve as a knowledgeable resource on Vantage products, decoration methods, systems, processes, and customer-specific requirements.
• Follow established SOPs, company policies, and customer requirements while identifying opportunities to improve efficiency, quality, and customer experience.
• Perform other duties and responsibilities as assigned by the Customer Service Leadership Team.