Customer Service / Sales Executive

Summary

We are seeking a dynamic Customer Service and Sales Executive to join our IT Services division. In this pivotal role, the incumbent will act as the primary liaison between the organization and its client base, driving revenue growth while ensuring exceptional service delivery. The position is designed for an individual who thrives in a fast-paced environment, combining sales acumen with strong relationship-building capabilities to achieve organizational targets and enhance customer satisfaction.

Responsibilities

• Manage inbound and outbound voice interactions to address client inquiries and provide comprehensive support.

• Proactively identify sales opportunities, generate leads, and execute follow-up strategies to convert prospects into clients.

• Conduct effective negotiations to finalize agreements and secure deals that align with company objectives.

• Monitor performance against set targets and implement strategies to consistently achieve or exceed sales quotas.

• Resolve customer issues promptly and efficiently, employing problem-solving skills to maintain high levels of client retention.

• Maintain accurate records of customer interactions and sales activities within the relationship management system.

• Handle customer concerns with professionalism, ensuring a positive experience throughout the service lifecycle.

Requirements

Requirements:

• Possess at least one year of relevant professional experience in customer service, sales, or a related field.

• Demonstrate excellent verbal and written communication abilities suitable for a voice-based process.

• Show proficiency in managing customer relationships and utilizing CRM tools for tracking interactions.

• Exhibit strong negotiation tactics and the ability to close deals effectively.

• Display a proven track record of meeting and surpassing performance targets.

• Apply logical problem-solving techniques to address complex customer scenarios.

• Maintain a customer-centric approach with a focus on delivering high-quality service.

• Possess the confidence and skills required for direct customer handling in a sales environment.