Skills

Full description

Answer customer incoming calls/chat/emails
Enters orders into ERP system
Review and resolve blocked orders
Upsell placing orders of danaaftermarket.com & Teccom and use of our portals.
Past due customer communication
EDI process knowledge and resolve ASN issues
Coordinates shortage, overage, damage claims and returns
Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
Schedules and executes shipments in cooperation with logistics, customers and forwarders
Handles shipment tracking
Handles document requests and export documentation
Maintains master data
Executes dunning for account receivable
Assist with daily case volume as needed
Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
Drive for process improvement by working on cross functional teams
Performs all other duties as assigned

Advanced English to start conversations and writing.
Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar
Required Experience (Years and Areas): Minimum of 3 years in customer service
At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian
Analysis and solution of problems and decision making
Conflict management and resolution
Experience with CRM Sales Force system and SAP as a plus.