Customer Service Specialist

Have an appetite for more?

Join a leading global bakery group powered by ambitious people that are truly passionate about delivering the best in everything they do.

With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.

An exciting opportunity has arisen for a Customer Service Specialist to join our Lantmännen Unibake team at our office in Pantelimon, Ilfov.

Reporting to Commercial Director, you will receive and process customer orders, inquiries, and/or complaints covering items or products ordered, to provide good service for customers.

This is what you will do:

• Record and process orders and/or inquiries received by e.g. EDI, mail.

• Handle complains within clearly defined instructions.

• Coordinate orders and deliveries with clients.

• Collect and provide products’ information within established guidelines.

• Report centralized credit notes within established limitations and confirm orders.

• Serve as communication link between customers, customer service and sales staff.

• Track order activity, and alert appropriate staff of any potential delivery problems.

This is what you need to succeed:

• University Degree

• Fluent in Romanian and English

• At least 2 years’ experience in a similar role

• Good knowledge and experience of working with key MS Office package

• Good knowledge of applying corresponding business system (ERP)

• Good knowledge of relevant sales and delivery processes and term

Your “power skills”

• Efficient communications with ability to influence both external customers and internally

• Adapt to new ideas and initiatives over a variety of situations

• Self starter with drive and tenacity

• Team player – enjoys working across multiple functions

What we offer to you

The opportunity to work with a company who has a great focus on its people, they are our most important ingredient. Lantmännen Unibake are part of a group who run businesses from field to fork and have a diverse workforce in many countries, where cross functional and border collaboration is encouraged.

Professional development is key, and we strongly believe that our talent will help us lead in the bakery business and to reach our objective of billions of smiling tummies.

Place of work: 119 B-119C, Cernica street, Pantelimon, IlfovSounds interesting?

We will interview ongoing so please don’t hesitate to send your application by submitting your CV.

If you have any questions about the position or recruitment process you are welcome to contact Andreea Lung.

All applications must be completed in English and will be treated confidentially.