Customer Service Support (Inbound/Non-Voice)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Experience: 3+ years of bookkeeping experience with customer support experience (preferably in email and chat support).
• Skills: Proficiency in accounting software (e.g., QuickBooks, Xero) and MS Office Suite (Excel, Word).
• Familiarity with customer support platforms like Zendesk or Intercom is a plus.
• Communication: Strong written communication skills with the ability to convey information clearly and professionally to customers.
• Attention to Detail: High attention to detail and accuracy in both bookkeeping and customer interactions.

Core responsibilities:

• Maintain accurate financial records, including accounts payable, accounts receivable, and general ledger entries.

Reconcile bank accounts, credit card statements, and other financial transactions on a monthly basis.

• Prepare financial statements, reports, and summaries for management review.
• Manage invoicing, bill payments, and tracking of expenses.

Ensure compliance with tax regulations and company policies by keeping records up to date.

• Assist with the preparation of monthly, quarterly, and annual financial reports for internal use.
• Support the preparation of budgets and forecasts, ensuring accurate financial planning.
• Track and report on key financial metrics, including cash flow and profit margins.
• Respond to customer inquiries and issues via email and chat in a professional and timely manner.
• Provide assistance with product or service-related questions, billing inquiries, and order status updates.
• Address customer complaints, escalate issues as needed, and ensure resolution of all queries.
• Maintain accurate records of customer interactions and ensure follow-up on outstanding issues.
• Monitor and manage accounts receivable, ensuring timely collection of outstanding invoices.
• Work with clients to resolve payment discrepancies and maintain good client relationships.

Benefits:

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!