Customer Service Support

Responsibilities include, but are not limited to:

• Receiving telephone calls and emails from customers to assist with inquiries on various issues, including but not limited to new orders, order returns, and tracking orders.
• Assisting the sales team in all administrative tasks such as updating account and obtaining product information, entering orders, processing return requests and updating account pricing.
• Monitoring customer’s sales activity and reaching out to ensure business is being maintained and not lost to competition
• Following up with purchasing for new item and back order requests.
• Recommending changes in products, service, and policy
• Resolving customer complaints by investigating problems and making recommendations to management.
• Researching product detail and specs for customers and sales team by communicating with vendors, reviewing tech sheets, and performing online searches.
• Learning and maintaining professional and technical knowledge of the latest medical products and technologies including industry trends.

Qualifications:

• Must have previous phone experience in sales, sales support or customer service position.
• Candidate must have experience working with or for a distributor.
• Excellent verbal and written communication skills.
• Excellent computer skills
• The ability and confidence to work with high-profile customers
• Knowledge of the medical supply industry is a plus.

All your information will be kept confidential according to EEO guidelines.