Customer Solution Architect, Team Lead
- Compensation
- Not disclosed
- Location
- Remote, AMER
- Work setup
- Remote
- Seniority
- Lead
- Employment
- Not specified
- Experience
- Not specified
- Category
- Architecture
- Posted
Skills
Nice to have
- 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
- 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
- Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
- Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
- Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.
- Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
- Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
Full description
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We’re seeking a CustomerSolution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.
As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.
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What You’ll Do
At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:
- Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
- Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
- Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
- Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
- Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.
You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
Pre-Sales Discovery:
- Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
- Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
- Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.