Customer Solution Engineer

Overview

The Windows Commercial Acceleration Engine (WCAE) is building a customer solution engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges.

Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach.

As a Customer Solution Engineer, you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows + Devices.

In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve their Windows challenges to improve their install base health. You will apply and continue to develop technical expertise across one or more areas, such as device provisioning, deployment, device management, OS and update management, application management, performance, reliability, and security. You will leverage telemetry, logs, code, scripts, configurations, policies, and engineering systems to investigate and move issues from discovery to measurable resolution.

Success in this role will be defined by remediating the customer and contributing to re-usable packaged solutions, diagnostic tools, product improvements, and implementation guidance that will benefit many more customers and strengthen Windows at scale. You will collaborate closely with customers and field teams. Your technical depth, customer empathy, and ability to operate across disciplines will be key to delivering measurable customer and business outcomes. This work will be pivotal to the success of the Windows Commercial business.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer solution engineering engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.

• Discover: Embed with strategic enterprise customers to rapidly understand their complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. You will contribute to establishing a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
• Build and implement technical resolution: devise, design and implement scoped solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches in partnership with the team. Apply solid engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements.