Customer Solutions Manager Innovate

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Note:This role has the expectation to work onsite at least (4) four days a week in the Ericsson office located in Morristown, New Jersey.

About this opportunity

Ericsson's Early Career Program is an 18-month development journey for early-career professionals with up to 4-6 years of relevant experience, who are ready to help shape the future of connectivity. Through three rotations, including international and market exposure, you will tackle real customer and technology challenges, gain exposure across Ericsson's business, work alongside people who expect you to contribute, question, and move things forward.

The Innovate track is designed to develop future technology leaders who are curious about what’s next and motivated to turn technology into customer and business value. You will gain experience across areas such as Research, Product Development, Data, and AI while building technical breadth, customer perspective, commercial understanding, and leadership capabilities associated with future technology leadership roles.

Your journey within the Early Career Innovate Program will start as a Customer Solutions Manager – CU Verizon in Morristown, New Jersey, USA, helping customers navigate network evolution, digital transformation, and emerging technologies. You will work to understand customer needs, connect Ericsson's portfolio to business outcomes, and contribute to solutions that create long-term value for our customers and Ericsson.

To accelerate your development, your leader will intentionally design the rotations around your landing role as a Customer Solutions Manager, including an international assignment typically at Ericsson HQ in Sweden, ensuring each rotation builds the knowledge, relationships, and experiences needed for long-term success.

What you will do

• Build understanding of Ericsson’s portfolio and customer challenges and seek opportunities to apply AI and advanced technologies together with our customers to achieve wanted outcomes.
• Contribute to customer and business outcomes from Day 1, acting with accountability and consistently high standards of work.
• Support the development of customer technology strategies (including AI) that align with Ericsson's overarching business objectives.
• Contribute to the Market Area teams' efforts to enhance Ericsson's technology leadership, competitive advantage, and business impact through flawless execution.
• Engage with customers and internal stakeholders in strategic discussions to understand needs, shape solution requirements and influence customers toward Ericssons portfolio.
• Collaborate across product, sales, technology, and delivery teams to understand customer needs, shape solution requirements, and influence customers toward Ericssons portfolio.
• Act as an advocate for technology innovation within the organization, promoting a culture of experimentation, continuous learning, and accountability‑minded innovation.

Location: Morristown, New Jersey. No sponsorship is offered for this role.

The skills you bring

We provide the platform. What you contribute and the impact you create is what matters. To make the most of this opportunity, don't wait to be told what to do, lean in, ask questions, challenge assumptions, and take ownership of your work and development. We believe you'll bring:

• Approximately 4–6 years of relevant work experience in technology, consulting, telecommunications, or related fields, with clear evidence of increasing responsibility and impact.
• Knowledge or experience of the telecommunications industry is preferred, including familiarity with network technologies, cloud‑native architectures, or related domains.
• Passion for AI and advanced technologies, with a good understanding of concepts such as supervised learning, unsupervised learning, reinforcement learning, and large language models, and how they apply in business and customer contexts.

In addition, you have:

• Passion for bringing your ideas to the table
• Keen interest to learn and broaden your experience
• Ability to collaborate, engage with and mobilize the organization to secure results
• Ability to dig into the details when needed to resolve critical issues
• Solid communication skills and proficiency in English

This is not a program where you sit on the sidelines. From day one, you’re hired into a role, trusted to contribute, supported to grow, and expected to create impact. Find out more about the Early Career program here.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Morristown, New Jersey

Job details: Sales Support Manager

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• New Jersey: $96,000 - $126,000Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.