Customer Success Account Manager
- Compensation
- Not disclosed
- Location
- Malaysia, Federal Territory of Kuala Lumpur, Bukit Jalil
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Sales
- Posted
Skills
Must have
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio m
Nice to have
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio m
- 5+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Full description
Overview
Join us in tackling challenges that matter—because changing the world starts with bold ideas and committed teams. As a Customer Success Account Manager for the Small Medium Enterprise & Corporate segment, you help customers unlock the full value of their Microsoft investments through delivery excellence and deep, trusted relationships. You focus on understanding their business and technology priorities so you can guide their transformation journey and connect them to the right experts and solutions across Microsoft.
In this role, you drive end-to-end delivery and relationship management for a portfolio of customers, orchestrating programs, services, and stakeholders to achieve meaningful business outcomes. You serve as a strategic advisor who anticipates needs, mitigates risks, and turns feedback and data into clear action plans that improve operational health and adoption. Your ability to lead customer conversations, prioritize engagements, and remove blockers directly influences customer satisfaction, renewal, and growth—while elevating the impact of Customer Success Account Management across the Small Medium Enterprise & Corporate business.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
Build and coach others on customer, partner, and internal stakeholder engagement strategies and models, developing and expanding relationships with key business, technical, and executive stakeholders to drive business outcomes.
Lead customer relationship management by gathering information on business and technology objectives, partnering with account teams to define customer success plans, and aligning plans to customer transformation priorities.
Understand, identify, and align Microsoft solutions and technical capabilities to customer needs and priorities, leveraging broad industry and technology expertise to enable customer success and strengthen Microsoft’s position against competitors.
Lead the strategic execution of program planning and customer-facing program reviews, prioritizing engagements and orchestrating delivery resources to drive operational health and achieve agreed-upon customer outcomes.
Proactively identify, monitor, and mitigate actual and potential blockers to consumption and adoption through data analysis and customer feedback, mobilizing resources and aligning offerings to maximize value realization, retention, and growth.