Customer Success Architect
Customer Success Architect delivers post-sales technical expertise for Sigma's BI/analytics platform, advising customers on best practices, performance, security, embedded analytics and APIs, and building tailored analytics solutions in customer environments. Core tech: SQL, JavaScript/TypeScript, React, GraphQL, and cloud data warehouses like Snowflake, Redshift, BigQuery.
- Compensation
- $130K–$230K / yr
- Location
- Remote
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 10+ years
- Category
- Architecture
- Posted
Skills
Must have
- Minimum 10 years of business intelligence experience in a customer-facing technical role (customer success or consulting)
- Customer relationship skills
- Experience with database concepts
- Data warehouse experience, cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- Designing, developing, and writing software and custom solutions using JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
- ETL experience
- Experience implementing production business intelligence solutions
- Bachelor's degree in computer science or related field or equivalent technical experience
- Ability to work remotely full-time with up to 50% travel (eventually)
Nice to have
- Familiarity with JavaScript and Web Development
- Experience at a SaaS company or with cloud architectures
- Experience with data analytics business use cases
- Startup experience
Full description
Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.
What You Will Be Doing
- Sigma champion and product expert, customers will look to you for advice and expertise
- Advisor to our customers on technical best practices including
- Sigma best practices and patterns
- Performance and tuning
- Security including SSO, team organization, and row-level security
- Embedded and API access
- Related data products like CDW, ETL, and catalog tools
- Capture product feedback from customers and engage with the product team to improve our product roadmap
- Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
- Cultivate customer references for the marketing team
- Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.
- Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions;
- Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.
Qualifications We Need
- Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
- Customer relationship skills
- Experience with database concepts
- Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
- ETL experience
- Experience implementing production business intelligence solutions