Customer Success Architect - US

Location: USA - 100% remote

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments.

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank.

We are looking for a Customer Success Architect (CSA) to own the post-sales technical relationship with our customers and ensure they achieve maximum value from the Akeyless platform.

This is a hands-on, customer-facing role that combines technical expertise, solution architecture, and customer success. You will act as a trusted advisor- guiding customers through onboarding, implementation, adoption, and long-term success.

Responsibilities:

• Lead end-to-end onboarding and implementation of Akeyless solutions, guiding customers through architecture design, integrations, and best practices.
• Serve as a trusted technical advisor, building strong relationships with customers and supporting adoption, expansion, and overall success aligned with their business goals.
• Troubleshoot complex technical issues, provide guidance on DevOps, security, and cloud-native environments, and support integrations, automation, and infrastructure design.
• Translate customer requirements into scalable and secure architectures, while recommending best practices and optimizing usage of the Akeyless platform.
• Collaborate closely with Sales, Solutions Architects, Product, and R&D to ensure successful deployments, resolve challenges, and represent customer needs internally.

Requirements

• 7+ years in a technical customer-facing role (CSE, TAM, Solutions Engineer, Professional Services, etc.).
• Strong experience with: Kubernetes, Docker, Linux, and Cloud platforms (AWS, Azure, or GCP).
• Experience supporting or implementing SaaS or security products.
• Ability to combine technical depth with customer-facing communication.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.

Advantage:

• Experience in Cybersecurity, DevOps, or DevSecOps environments.
• Knowledge of: Identity & Access Management (IAM), Privileged Access Management (PAM), PKI / Certificate Management, Encryption / Key Management (KMS, HSM).