Customer Success Associate

At Codimite, we're harnessing the power of cutting-edge AI technologies to transform our software development practices. By leveraging advanced tools like Google Gemini Pro, ADK, n8n and similar tools. we're equipping our development teams to craft innovative software solutions tailored to meet the diverse needs of our clients around the globe. Join us as we redefine the future of software development through the intelligent application of AI!

About the Role :

As a Customer Success Associate, you will be the bridge between us and our clients. Your primary mission is to ensure our clients feel valued, heard, and supported. You will monitor customer sentiment, gather feedback, help solve operational hiccups, and analyze data to find trends that help us serve our clients better.

Key Responsibilities :

• Act as a primary operational point of contact for clients, ensuring timely responses to inquiries, feedback, and non-technical issues.

• Deliver engaging product demonstrations and presentations to overseas clients.

• Schedule and participate in regular check-ins with clients to gauge their satisfaction and build long-term, trust-based partnerships.

• Actively listen to customer pain points, dig deeper to understand the root cause of their issues, and coordinate internally with various teams to deliver prompt resolutions.

• Track key customer metrics (such as response times, satisfaction scores, and recurring issues). Analyze this data to spot trends and prepare simple performance reports for management.

• Conduct surveys or feedback sessions post-project delivery, documenting customer insights to help optimize our internal operational processes.

• Maintain clean and updated client profiles, interaction histories, and escalation logs in our internal databases.

Required Skills & Qualifications :

• Minimum 1 year prior exposure to international customer service, public relations, or student leadership roles. A genuine passion for helping people is a must.

• Flawless verbal and written English communication skills. You must be comfortable hosting virtual meetings with global corporate clients.

• Strong ability to look at customer feedback, data, or situations objectively, break down problems systematically, and suggest data-driven solutions.

• High attention to detail with the ability to manage multiple client accounts and internal deadlines simultaneously.

• Proficient with basic workplace productivity tools (e.g., Google Workspace: Docs, Sheets, Slides, and GoogleMeet).

What We Offer