Customer Success Associate

Hiring: Customer Success Associate – Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite)
Shift: Night Shift (US / AUS Time Zones)
Employment Type: Full-Time
Salary: PKR 100,000 – 150,000

We are actively hiring Customer Success Associates to join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication, relationship management, and service excellence, and are eager to work with international clients in a professional, growth-oriented environment.

Key Responsibilities

• Support the Customer Success team in day-to-day communication with clients
• Understand client requirements and assist in delivering timely solutions
• Coordinate with Engineering, Support, and Operations teams to resolve client concerns
• Assist in tracking and reporting client satisfaction, engagement, and retention metrics
• Participate in client onboarding and training sessions
• Maintain accurate client records in CRM systems
• Document client feedback and support continuous service improvement
• Learn and apply best practices for customer relationship management

Job Requirements

• Bachelors degree in Business, Marketing, Communications, or a related field
• Up to 1 year of experience in a client-facing, customer support, or service role.
• Excellent verbal and written English communication skills
• Basic familiarity with CRM systems (Salesforce, HubSpot, or similar) is a plus
• Strong interpersonal skills with a positive attitude and eagerness to learn
• Ability to work night shifts:
• US Time Zone: 6:00 PM – 3:00 AM
• AUS Time Zone: 3:00 AM – 12:00 PM

Compensation & Benefits

• Competitive salary: PKR 100,000 – 150,000
• Transportation Services Provided: Pick and Drop.
• 10 Paid Time Off (PTO) days annually
• Structured career growth plan
• Supportive and collaborative work environment
• Exposure to international clients and global best practices

Why Join Us?

• Work onsite in a professional office environment
• Gain hands-on experience in Customer Success & Client Management
• Clear growth path within the organization
• Be part of a company that values learning, collaboration, and performance

Apply Now

If you're a motivated individual with strong communication skills and a passion for customer success, we'd love to hear from you.

Apply today and take the next step in your career!