Customer Success Engineer (Japan)

About Rescale

Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t—and we’re seeking passionate, curious minds to help build the next wave of breakthroughs.

We are seeking a Customer Success Engineer to join our team.

As a CSE, you’ll serve as the trusted technical advisor for Rescale’s key customers. Your role involves working closely with customers and internal teams to ensure users have the best cloud HPC experience. If you’re passionate about building meaningful relationships and going the extra mile for customers, this role is for you.

Responsibilities:

• Lead and execute all technical activities throughout the customer’s post-sales engagement, such as product and feature adoption, technical presentations, and customer business review meetings. Our top-performing CSEs increase our strategic customers’ usage by over 140% annually.

• Independently analyze technical needs, requirements, the customer’s current infrastructure, operations, and workflows. Typically, our CSE’s point of contact is a literal rocket scientist, CFD or FEA engineer, or aerospace engineer. You’ll learn their technical workflow and help our customers innovate faster on the Rescale platform.

• Gain a deep understanding of the customer’s workflows and HPC environments to provide a tailored solution with a unique value proposition. Our customers are at the forefront of the world’s most innovative technologies, from genome sequencing to aeronautical design to crash testing and more.

• Collaborate with customers to define and execute their digital transformation strategy for migrating workloads from on-premises to the cloud. Our CSEs create strategic roadmaps spanning 1 - 5 years.

• Articulate and present Rescale solutions at conferences, user groups, webinars, etc. Our CSEs attend 1-2 regional and national conferences throughout the year.

Qualifications:

• Enjoys solving complex problems and strives to find the best solutions.

• Empathetic approach to customer solutions.

• Outgoing personality with a customer-obsessed attitude and willingness to deep dive. Customer obsession is your top priority.

• Background in a customer-facing role, technical support, or professional service.