Customer Success Engineer

Who we are

Violet Labs is building the home base for engineering teams and the connective tissue for their data.

Our team has built complex hardware at world-class organizations like Google, NASA, SpaceX, Waymo and Amazon. Now, we are developing the software platform that will revolutionize how these products are engineered.

This role is ideal for ambitious engineers with entrepreneurial goals.

What you'll do

• Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal

• Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP

• Own the triage process, be the first responder for customer issues

• Embed with customer engineering teams to understand how they actually work, then design the deployment around that

• Act as the customer voice in roadmap planning and turn recurring field problems into product requirements

• Help us craft our forward deployed engineering / deployment strategist team

• Hire and lead the team that follows you

You should have

• 5+ years in customer success, implementation, professional services, or forward deployed engineering

• Technical depth - comfortable with things like APIs, JSON, SQL

• Experience owning enterprise accounts

• A bias toward building repeatable process out of one-off work

• Willingness to travel to customer sites

• Genuinely curious about how hardware gets designed and built

Bonus points

• Experience working with CAD, PLM, MES, ERP or similar systems

• Background in aerospace, defense, or manufacturing, or a technical degree

• Built a customer success or professional services function from zero at a Seed or Series A company

• Experience in fast-growing tech startups

• Experience building products or implementing systems that comply with International Traffic in Arms Regulations (ITAR) and The Export Administration Regulations (EAR)

What we offer

• 100% coverage of medical, dental and vision insurance

• Remote work with semi-annual company retreats

• Unlimited PTO and sick leave

• Professional development stipend

• 401k retirement plan

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Remote restrictions

• Must be a resident of United States