Customer Success Engr

Job Summary

AWS Customer Success Engineer

Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions.

Job Responsibilities

Serve as the primary technical success advisor for assigned strategic AWS customers.

Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.

Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.

Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.

Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.

Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.

Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.

Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.

Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.

Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.

Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.

Success Measures:

Contributes to meaningful portions of work across multiple projects or focus areas.

Uses sound judgment and analytical thinking to evaluate options and choose an appropriate course of action.

Builds relationships with immediate and adjacent teams, and communicates effectively with partners who may be less familiar with the subject matter.

Works through problems of diverse scope where analysis requires evaluating several identifiable factors.

Typically brings 5 or more years of relevant experience.

Job Requirements

Required Qualifications

Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.

Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.

Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.

Ability to lead complex, cross-functional cloud adoption or migration programs.

Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.

Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.

Preferred Qualifications

Experience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies.

Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance.

Experience using data and health signals to identify adoption risks and optimization opportunities.

Familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling.

AWS or NetApp technical certifications.

Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience

Education

IC - Typically requires a minimum of 5 years of related experience.Mgr & Exec - Typically requires a minimum of 3 years of related experience.

Compensation:
The target salary range for this position is $175,000-$190,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.