Customer Success Executive
- Compensation
- Not disclosed
- Location
- Bengaluru, IN
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Customer success
- Posted
Skills
Must have
- 2+ years' experience in a phone-led customer-facing role, such as Customer Success, Account Management, Inside Sales or Retention
- Experience working with customers in the UK market
- Excellent verbal and written communication skills, with the ability to build relationships and influence customer behaviour
- Strong coaching skills, with the ability to turn performance insights into practical, actionable advice
- Data literate, with experience using CRM systems and performance metrics to manage a large customer portfolio
- Proactive approach to identifying underperformance, resolving challenges and improving customer retention
- Strong organisational skills, with the ability to prioritise competing needs across a high-volume portfolio
- Experience working with trade professionals or within a marketplace environment is advantageous
Full description
Location: India (In-House)
Reporting to: Customer Success Lead
Working Hours / Shift Timings : UK Shift (1:00 PM IST to 10:00 PM IST), subject to changes in UK daylight saving time.
About Bark
Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.
Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.
As a profitable, PE backed scale up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.
About Bark India
Bark India is the largest operation of Bark outside the UK, with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also customer support team that provides support to India and Global operations.
About the Role
As a Customer Success Manager (CSM) at Bark you will play a key role in helping Bark Professionals get the most out of the platform, achieve an early return on investment (ROI) and build long-term success.
You'll do this by managing a portfolio of Professionals (sellers) across defined categories, supporting them from onboarding through to ongoing engagement and retention. By understanding their goals, monitoring performance and identifying potential challenges early, you'll provide practical guidance to help them improve their results.
A key part of the role is coaching Professionals on how to use Bark effectively, from building a strong profile and responding to enquiries to improving conversion. You'll take a proactive, data-led approach to identifying those who may be struggling or at risk of disengaging, helping them develop the right behaviours for sustainable success.
Ultimately, your focus will be on helping Professionals recognise the ongoing value of Bark and continue investing in the platform.