Customer Success Executive

Summary:

We are seeking a dynamic Customer Success & Sales Executive to spearhead business expansion and foster long-term client retention within our ICT solutions portfolio. In this pivotal hybrid role, the successful candidate will be responsible for identifying and securing new enterprise accounts while ensuring existing clients derive maximum value from our comprehensive suite of services, including cloud infrastructure, network solutions, cybersecurity, and managed IT support. This position is specifically designed for motivated graduates and early-career professionals eager to establish a robust career trajectory in B2B technology sales and strategic account management.

Responsibilities:

• Identify, prospect, and qualify leads across small-to-medium enterprises, large corporations, and institutional sectors.

• Deliver customized presentations for advanced ICT services, including cloud migration, SD-WAN, cybersecurity frameworks, data center operations, SaaS platforms, and managed IT solutions.

• Conduct product demonstrations, manage the entire sales cycle, and implement closing tactics to meet monthly revenue goals.

• Manage the complete onboarding process for new clients, serving as the main point of contact between customers and technical teams.

• Drive rapid product adoption and ensure clients achieve their desired business outcomes.

• Conduct quarterly business reviews and collect actionable feedback to improve service delivery.

• Develop and maintain strong relationships with a diverse portfolio of existing accounts.

• Proactively identify opportunities to upsell and cross-sell additional services.

• Address customer inquiries and escalations promptly in compliance with established Service Level Agreements (SLAs).

• Lead contract renewal negotiations to maximize retention rates and minimize churn.

• Keep CRM records accurate and current while tracking the sales pipeline.

• Produce weekly reports on sales activities, client health metrics, and revenue forecasts.

• Partner with product and marketing teams by providing valuable market intelligence and customer insights.