Customer Success Executive

Role Objective:

• We are looking for a smart, well-spoken, and customer-focused individual who is passionate about understanding and resolving customer issues and is eager to learn and grow. The incumbent will be responsible for ensuring the timely fulfillment of all orders placed through Moglix.com by coordinating with multiple stakeholders to ensure timely order processing and dispatch.

Key Responsibilities:

• Resolve customer escalations within the specified Turnaround Time (TAT).
• Plan daily activities and identify opportunities to improve the overall customer experience.
• Demonstrate excellent communication skills while coordinating with internal teams and external stakeholders.
• Work closely with category and supply chain teams to ensure end-to-end order processing and fulfillment within the defined timelines.