Customer Success Executive

Customer Success Executive

Job Title: Customer Success Executive

Location: Remote, Philippines

Job Type: Full-Time

Experience Required: 2 to 5 years

Eligibility: Male/Female both can apply

Role Description

We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment.

Key Responsibilities

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Manage ongoing customer relationships after onboarding

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Support adoption, engagement, and account health

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Identify customer issues and coordinate internal solutions

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Conduct follow-ups, check-ins, and service reviews

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Track customer feedback and support improvement actions

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Maintain customer records and success metrics

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Help improve retention and satisfaction

Required Skills

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Customer relationship management

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Strong English communication

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Problem solving

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Account coordination

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Professionalism

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CRM familiarity

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Time management

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Service mindset