Customer Success Executive

We are looking for a proactive and customer-focused Customer Success Executive to own the end-to-end day-to-day customer experience. This role is critical in ensuring customer issues move smoothly from reported → resolved, with clear communication, timely follow-ups, and strong coordination across internal teams. You will act as the customer’s advocate while maintaining operational discipline and visibility.

Key Responsibilities -

• Track and follow up on all customer issues and queries

• Ensure customers are acknowledged and updated regularly

• Coordinate with Support, Product, and Tech for resolution

• Make calls / WhatsApp follow-ups when required

• Update issue status, comments, and next actions clearly

• Flag stuck or high-risk cases to seniors

• Support renewal conversations with full customer context

• Maintain daily hygiene in CX tools and dashboards

Requirements

Must Have Skills & Traits -

• Clear spoken and written communication

• Strong ownership and follow-up mindset

• Comfortable talking to customers on calls and WhatsApp

• Organized and disciplined with updates

• Language proficiency in at least 2 languages

Good to Have (Strong Advantage) –

• Ability to communicate in more than 2 languages (e.g. Hinglish, Marathi, Tamil, Telugu, etc.)

• Prior experience in SaaS / CX / Support roles

• Familiarity with CRM, ticketing, or CX tools

• Experience handling Indian SME customers

Benefits

• High-ownership role with direct exposure to founders

• Opportunity to build and scale initiatives from scratch

• Competitive early-stage salary + performance incentives

• Health insurance & work essentials support

• Flexible remote/hybrid setup with Hyderabad office access