Customer Success Manager

About the Role

At Checkmarx, we help the world's leading organizations secure the applications that run their businesses. As a Customer Success Manager (CSM), you'll be the trusted advisor who ensures our clients don't just adopt Checkmarx, they thrive with it. You'll own the client relationship end-to-end, driving adoption, measurable value, and long-term partnership across some of the most security-conscious enterprises in the world.

This is a role for someone who loves building relationships, solving problems before they escalate, and turning product usage into real business outcomes.

What You'll Do

• You'll serve as the primary point of contact for your portfolio of clients, building relationships from the practitioner level all the way to the executive suite. You'll understand what success looks like for each client and make sure Checkmarx solutions map directly to their business goals.
• You'll build success plans with clear goals and milestones, track health and engagement metrics, and lead business reviews (QBRs/SBRs) that show clients exactly what value they're getting; and where more is available.
• From onboarding through stabilization, adoption, and renewal, you'll be the throughline of the client experience, coordinating smooth handoffs between teams and ensuring nothing falls through the cracks.
• You'll keep a close eye on usage trends, sentiment, and health indicators, stepping in early to resolve issues and manage escalations with calm, clear communication.
• You'll be the connective tissue between Support, Technical Account Management, Product, Training, Professional Services, and Account Management, giving each team the context they need to deliver for the client.
• You'll run tight, purposeful client meetings, keep documentation current, and continuously look for ways to improve how we deliver success, sharing client trends and feedback back into Product.
• You'll build deep working knowledge of the Checkmarx platform relevant to your clients, and use your understanding of the application security landscape to guide smarter conversations and recommendations.

Requirements

What You Bring

• Proven experience in a Customer Success, Account Management, or client-facing role; ideally in cybersecurity, SaaS, or enterprise software.
• A track record of managing enterprise relationships across multiple stakeholder levels, including executives.
• Strong project and program management instincts.
• Comfort with data: you can read usage and health metrics and turn them into a story and a plan.
• Excellent communication skills, you can lead a room, de-escalate a tense conversation, and write a clear success plan.
• A genuine curiosity about application security, DevSecOps, or the broader cybersecurity landscape.