Customer Success Manager - Client Management

Grant Thornton Bharat LLP is hiring for Customer Support Manager / Client Success Manager and Assistant Manager USA roles for one of our premium clients.

Location: Manyata Tech Park, Bangalore

Work Mode: Hybrid

Working Days: 5 Days a Week

Shift: 2:00 PM 11:00 PM

Both-Side Cab Facility AvailableExperience: 5 - 10 Years

Immediate Joiners PreferredWhat We Are Looking For:

We are looking for professionals who thrive in client-facing environments and have the confidence to handle critical situations in real time.

• Ability to provide on-the-spot resolutions during client calls

• Strong experience handling customer escalations and stakeholder discussions

• Excellent presence of mind and problem-solving skills

• Ability to quickly identify root causes and coordinate with internal teams for resolution

• Strong client communication, expectation management, and relationship-building skills

• Comfortable engaging with senior stakeholders including CEOs, CFOs, and CXOs

Role Overview:70% Client Management:

• Manage USA-based client accounts and serve as the primary point of contact

• Build strong client relationships and drive customer satisfaction

• Handle escalations, issue resolution, and service excellence initiatives

• Conduct regular client reviews and stakeholder discussions

30% Upselling & Cross-Selling:

• Identify opportunities to expand existing accounts

• Drive product adoption and account growth

• Collaborate with internal teams to maximize customer value

Preferred Background:

• Customer Success / Client Success / Account Management

• USA Client Management Experience

• Escalation Management & Service Delivery

• Stakeholder & Relationship Management

• Aviation, Hospitality, or Food Industry Experience Preferred

Ideal Candidate:

A professional who can confidently manage client calls, resolve business-critical issues, maintain composure under pressure, and build long-term trusted relationships with enterprise customers.