Customer Success Manager
- Compensation
- Not disclosed
- Location
- Pune, MH, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Customer success
- Posted
Skills
Must have
- 4–6 years of experience in SaaS Customer Success, Account Management, or a combined commercial Customer Success role.
- Demonstrated experience owning revenue targets, specifically expansion revenue, upsell, and renewals.
- Prior exposure to one or more verticals: Healthcare (patient engagement, EHR/EMR integrations) Financial Services (fintech workflows, compliance messaging) Real Estate (leasing automation, property ma
- Track record of managing US-based enterprise or mid-market accounts, including executive-level engagement.
- Exceptional communication, negotiation, and stakeholder management skills with the ability to influence without authority.
- Strong analytical ability to interpret usage data, build business cases, and communicate customer ROI.
- Comfortable working in high-compliance environments and understanding regulatory nuances by industry.
- Experience with Salesforce CRM or similar platforms preferred.
- Ability to work from the Pune office during US shift hours (6:30 PM – 3:30 AM IST).
Full description
Senior Customer Success Manager
Company: Conversive (formerly SMS-Magic)
Department: Customer Success
Location: Pune, India (Onsite)
Shift: US Shift (6:30 PM – 3:30 AM)
ABOUT CONVERSIVE
Conversive (formerly SMS-Magic) is a digital messaging solution that offers AI features and CRM integrations to help businesses deliver personalized conversations at engagement touchpoints across the customer lifecycle.
Built on SMS-Magic's 17+ years of trusted messaging expertise across contact centres, financial services, healthcare, retail, education, and more in 190+ countries, Conversive enables enterprises to run their entire messaging traffic across SMS, WhatsApp, RCS, and email from a single platform, with intelligent automation and built-in compliance frameworks for HIPAA, TCPA, GDPR, and 10DLC.
Purpose-built for regulated, high-stakes industries, every customer touchpoint is personalized, compliant, and outcome-driven.
Learn more:
beconversive.com
sms-magic.com
INDUSTRY FOCUS (ICP)
This role covers Conversive's four core industry verticals:
- Healthcare: Patient engagement, EHR/EMR, appointment automation, HIPAA-compliant messaging
- Finance: Client onboarding, loan workflows, compliance-first outreach, fintech automation
- Real Estate: Leasing automation, property management, buyer and tenant engagement
- Education: Enrollment campaigns, student and alumni engagement, campus communication, FERPA
ROLE OVERVIEW
We are looking for a commercially sharp Senior Customer Success Manager to own and grow a portfolio of US-based enterprise and mid-market clients across our core industry verticals.
This is a strategic, revenue-accountable role where you will be the primary relationship owner, responsible for retention, expansion, and long-term account success.
The ideal candidate brings deep ICP knowledge, a strong track record of growing accounts, and the ability to operate consultatively at the C-suite and senior stakeholder level.
KEY RESPONSIBILITIES
Revenue and Commercial Ownership
- Own a portfolio of accounts with full accountability for retention, renewal, upsell, and cross-sell targets.
- Proactively identify and pursue expansion opportunities aligned to each client's business goals and use cases.
- Lead multi-year renewal negotiations and manage commercial conversations with confidence.