Customer Success Manager (Enterprise HCM) - US Markets
- Compensation
- Not disclosed
- Location
- Houston, Texas, United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Customer success
- Posted
Skills
Must have
- Experience: Minimum 6+ years of experience in customer success or a similar role within the HR or HCM space, with a proven track record of driving customer outcomes and identifying cross-sell/upsell o
- Adaptability: Ability to thrive in a fast-paced, evolving environment while balancing strategic thinking and execution.
- Sales Acumen: Proven ability to identify and execute on cross-sell and upsell opportunities, contributing to increased revenue.
- Data-Driven: Ability to analyze and interpret customer success metrics, making informed decisions that drive results.
- Stakeholder Management: Experience in building and maintaining relationships with key stakeholders, both internally and externally.
Full description
**Role: Customer
Success ManagerLocation: United States - RemoteDarwinbox** is the fastest-growing HR technology platform,
designing the future of work by building the world's best HR tech, driven by a
fierce focus on employee experience and customer success, and continuous,
iterative innovation. We are the preferred choice of 900+ global enterprises to
manage their 2.5 million+ employees across 116+ countries.
Darwinbox's new-age HCM suite competes with local as
well as global players in the enterprise technology space (such as SAP, Oracle,
and Workday). The firm has acquired notable customers ranging from large
conglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu Dhabi
Department of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta,
Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities
Management, VNG Corporation, and many more.
Our vision of building a world-class product company
from Asia is backed by marquee global investors like Microsoft, Salesforce,
Sequoia Capital, and Lightspeed Venture Partners.
About the role:We
are seeking a Customer Success Manager to play a critical role
in driving the strategic success and transformation of HR systems. You will
serve as a bridge between business needs and
technology, leveraging your expertise to drive impactful
outcomes in workforce management. You will focus on improving customer
engagement, product adoption, and ensuring long-term partnerships, while
also identifying cross-sell and upsell opportunities to maximize
customer value.
Reporting:
Customer Success
head
Key Responsibilities
- **Optimize Customer Success
Processes:** Leverage innovative tools and
technologies to enhance the efficiency and effectiveness of customer
success processes, driving improved outcomes for customers.
- Customer Advocacy & Engagement: Curate
compelling case studies, testimonials, and references to highlight
customer success stories and ensure continuous engagement.
- Boost Product Adoption: Develop
and execute strategies to enhance product usage and adoption tailored toHR SaaS needs.