Customer Success Manager
- Compensation
- Not disclosed
- Location
- Bengaluru, KA, India
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- Strong Customer Success experience within the EdTech industry, preferably in corporate learning, IT training, certification, or workforce development.
- Hands-on experience in upselling and cross-selling, account growth, and customer relationship management.
- A target-driven mindset with proven ownership of revenue or commercial KPIs.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Ability to engage decision-makers and senior stakeholders and build long-term customer partnerships.
- Exposure to US-based clients and international customer management; UK market exposure is also an advantage.
- Familiarity with AI tools such as ChatGPT, Claude, and Microsoft Copilot.
- Ability to work independently, manage customer accounts, and collaborate effectively with cross-functional teams.
- Experience in a consulting firm or consulting-led business environment is an added advantage.
Full description
Job Title: Customer Success Manager
Location: Hyderabad / Bangalore – Work from Office (5 days a week)
Shift Timings: US Shift | 6:00 PM – 3:00 AM IST
Experience: 5+ Years
Company Overview
Sarder Inc. is a global family of innovative companies united by a bold vision — to educate and certify over one billion people worldwide. We are redefining lifelong learning through a diverse portfolio that spans corporate training, AI certifications, eLearning, proctoring solutions, and thought-leadership media.
Our ecosystem includes NetCom Learning, NetCom+, AI CERTs, AI Labs 365, Adoptify AI, and Sarder TV, each contributing to our mission of shaping a future-ready workforce in an AI-driven world. With a strong culture of innovation and continuous learning, Sarder Inc. empowers individuals and organizations to upskill, stay relevant, and thrive in a rapidly evolving digital era.
About the Role
We are looking for a results-driven Customer Success Manager to strengthen customer relationships, drive account growth, and maximize customer value across our EdTech and corporate learning business.
In this role, you will manage existing customer relationships, identify opportunities for upselling and cross-selling, engage key decision-makers, and own weekly and monthly revenue targets. You will work closely with internal teams to ensure customer satisfaction, encourage repeat business, and build long-term partnerships.
This is an individual contributor role, with support from the Training Coordinator and T4H team. Team management experience is not required at this stage.
What's in it for You
- Work with international customers, particularly across the US market.
- Build relationships with key decision-makers and senior stakeholders.
- Drive account growth through upselling, cross-selling, and customer retention.
- Work with industry-leading IT training, certification, and workforce development solutions.
- Use AI tools to improve customer research, communication, and productivity.
- Gain exposure to revenue ownership, customer success strategy, and consultative account management.
- Grow with a global learning organization focused on innovation and continuous development.
What Will You Do
- Manage and strengthen relationships with existing customers to improve engagement, retention, and long-term value.
- Identify and execute upselling and cross-selling opportunities across NetCom Learning's training, certification, and corporate learning solutions.
- Engage key decision-makers and stakeholders to understand business requirements, training needs, and organizational goals.