Customer Success Manager

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment, ensuring customers are receiving the most value possible from our products.

What You’ll Do

• Serve as the primary point of contact for multiple customers across North America

• Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team

Act as the voice of the customer internally across product, engineering, and sales

• Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems

• Own customer utilization and long-term success of our robotic systems across all assigned accounts

Who You Are

• Experience working with manufacturing processes and production planning

• Experience with working on process improvement and root cause analysis i.e. Lean six sigma

• Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations

• Comfortable communicating technical concepts to non-technical audiences

• Capable of negotiating with internal and external stakeholders at the executive level

• Customer-obsessed and deeply invested in delivering measurable value through products and services

• Excited by the opportunity to grow a book of business using modern monetization and expansion strategies

• Detail-oriented and able to operate effectively in a fast-paced, evolving environment

• Motivated by the opportunity to make an immediate impact at a venture-backed startup

• Passionate, collaborative, and energized by working closely with cross-functional teams