Customer Success Manager - SMB BR

About the role

At Simetrik, the leading financial operations control platform in Latin America, we are looking for a Customer Success Manager (SMB) In Brazil. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries, including clients like Mercado Libre, Rappi, Nubank, and Bancolombia.

This role is key for Simetrik: the SMB segment is one of the company's most important growth bets, and the CSM is the person who turns a client that trusts us into a client that grows with us. Here you don't manage accounts, you protect revenue, accelerate adoption, and build expansion. Your impact is measured directly in retention, expansion, and Simetrik's reputation in a strategic market.

If you have experience in SaaS or fintech, speak English fluently, and want to work at a company backed by Goldman Sachs, Tiger Global, and Mastercard that is redefining enterprise financial control, we want to meet you.

In this role you will

• Own the end-to-end customer journey for a portfolio of Mid Market accounts.

• Build and maintain relationships with key stakeholders, including senior decision makers.

• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.

• Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).

• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.

• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.

• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.

• Maintain accurate account context and activity tracking in CRM and internal tooling.

What makes you a strong fit

• Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.

• Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.

• Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.

• High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.

• Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.