Customer Success Manager - Tableau (Data, Analytics & AI Strategy)
- Compensation
- Not disclosed
- Location
- Sydney NSW
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Customer success
- Posted
Skills
Nice to have
- Experience with large-scale or global analytics deployments.
- Knowledge of the Tableau and Salesforce ecosystem (Data 360, CRM Analytics, embedded analytics, Agentforce)
- Tableau or other BI tool certifications or Salesforce certifications (Data 360 Consultant, AI Specialist)
- Understanding of data architecture and semantic layers
Full description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
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Customer Success Manager / Customer Success Manager, Senior Manager – Tableau (Data, Analytics & AI Strategy)
The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner on data, analytics and AI strategy, maintaining a continual focus on the customer’s business goals. They advance analytics maturity, adoption and governance, embed trusted insights into the flow of work and help customers realize maximum value from their Tableau and Salesforce investment. The Senior Manager integrates analytics, data and AI capabilities across the Salesforce platform (Tableau, Data 360, Agentforce, Slack) to create effective customer solutions.
Key Responsibilities
Strategic Accountability and Account Leadership
- Analytics in the Flow of Work: Move customers beyond standalone dashboards. Drive adoption of embedded, conversational and proactive insights (Tableau Next, Tableau Pulse, Tableau Agent, Salesforce apps) where decisions happen.
- ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI. Help customers measure the business impact of their analytics investment.
- Complex Program Management: Own the Signature experience across complex, multi-org customers. Organize information across multiple work streams and turn customer priorities into analytics adoption roadmaps and success plans.
- Resource Mobilization: Act as the central resource for the team and the customer. Bring in SEs, Analytics Consultants, Data Architects and Partners for complex deployment or integration needs.
- Engagement Charter: Craft a clear engagement charter with goals and metrics, including analytics maturity, adoption and business-impact measures, to keep internal and external teams aligned.