Customer Success Partner

Trusted Partnership:

Collaborate closely with Sales Representatives, providing them with the support needed in handling strategic customers.

Ensure internal alignment on customer’s goals and marketing strategies.

Cultivate long-term, trust-based relationships with our valued customers, to maximize growth & positive logistics experiences.

Effectively manage your time and priorities to balance sales and customer service activities.

Customer Centricity and Issue Resolution:

Understand customer needs in a way that relevant to Maersk products and solutions to offer optimal support.

Retain existing customer success metrics as directed.

Drive implementation, execution, and customer satisfaction.

Address any customer pain points promptly.

Timely resolve issues by leveraging cross functional teams.

Commercial Process Management:

Oversee the Allocation process by coordinating with the customers, ensuring customer commitments are met.

Support the Ocean tender handling process with TCM. Follows up on tenders based on direction from Sales Representatives.

Coordinate the Logistics RFI/RFP & Contracting process for complex deals with the relevant stakeholders.

Ensure timely contract renewals and adhere to pricing guidelines.

Who We’re Seeking

Intermediate English Proficiency: Effective communication is key.

Customer-Centric Approach: Understand and address customer needs.

Logistics and Supply Chain Experience: Minimum 2 years of relevant industry knowledge.

Product Understanding: Familiarity with transportation & logistics product features and benefits.

Presentation and Excel skills: Ability to convey complex information clearly.

Influencing and Stakeholder Management: Comfortable working across multiple departments in a deadline-driven environment.

Process-oriented mindset.

Problem-solving skills: to analyze and resolve issues efficiently; be proactive, think critically, and work well both independently and in teams.

Active team player, self-starter, and multitasker who can quickly adjust priorities.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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