Customer Success Representative Senior
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Full time
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- 4–5+ years of professional customer service and order management experience.
- Proven background in B2B or corporate customer service environments.
- Strong expertise in order management, fulfillment, shipping timelines, and supplier coordination.
- Advanced proficiency with Microsoft Office (particularly Excel and Outlook) and CRM/ERP systems.
- Proven ability to handle complex escalations and resolve multi-departmental friction (Sales, Billing, AR, Logistics).
- Exceptional written and verbal English communication skills (C1/C2).
- Demonstrated experience mentoring, coaching, or guiding junior team members.
- High autonomy, strong attention to detail, and top-tier organizational and time-management skills.
Nice to have
- Direct experience in international B2B logistics, supply chain, or account coordination.
- Prior experience as a Team Lead, Senior Agent, Subject Matter Expert (SME), or Escalations Specialist in a remote environment.
- Advanced proficiency in data tracking, Excel reporting (pivot tables, complex formulas), and system integrations.
Full description
Customer Success Representative Senior
- Work Model: 100% Remote
- Employment Type: Full-Time
- Department: Customer Success
Build Your Career With Alia Services
Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals.
We're looking for an experienced Customer Success Representative Senior who is ready to take full ownership of complex customer accounts, optimize order workflows, handle advanced escalations, and serve as a core leader and operational anchor within the Customer Success team.
If you have a proven track record in B2B customer service, expert-level order management and logistics troubleshooting, and excel at driving cross-functional collaboration between Sales, Billing, Accounts Receivable, and external suppliers, this is the ideal senior step for your career.
Why Join Alia Services?
At Alia Services, we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you'll have access to:
- 100% Remote Work – Work from the comfort of your home while collaborating with an international team and client.
- Health Insurance – Health insurance coverage provided through SafetyWing, beginning as soon as you are hired.
- Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.
- Reliable Payroll – Consistent payroll administration and support from the Alia Services team.
- Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.
- Professional Growth – Opportunities to develop your skills, gain international experience, and step into high-impact operational roles.
- Coaching & Feedback – Ongoing mentorship, leadership guidance, and development opportunities.
- International Experience – Gain valuable experience working remotely with international companies and teams.
- Cross-Functional Development – Opportunities to expand your knowledge and gain exposure to strategic areas of the business.
- – Equipment support and coordination may be available depending on the position and client requirements.